GODO TERMS OF SERVICE
1. THESE TERMS
1.1 What these terms cover. These are the terms and conditions (“Terms”) on which we supply the food (the “Products”) and the food delivery service (the “Service”) detailed on our website at www.mygodo.com (the “Website”) to you. These Terms apply whether your use the Service via Website or via our GODO mobile application (the “App”).
1.2 Why you should read them. Please read these Terms carefully before you submit your order to us. These Terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information.
2. INFORMATION ABOUT US AND HOW TO CONTACT US
2.1 Who we are. We are Edesia Limited (“we”, “our” or “us”) a company registered in England and Wales. Our company registration number is 9642439 and our registered office is at 206 Barnardo Street, London E1 OLL.
2.2 How to contact us. You can contact our customer service team by writing to us at: Customer Service at GODO, Edesia Limited, 206 Barnardo Street, E1 OLL, London, UK.
2.3 How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.
2.4 "Writing" includes emails. When we use the words "writing" or "written" in these Terms, this includes emails.
3. THE ORDER PROCESS
3.1 Placing orders. You may place an order for Products (an “Order”) via the Website or via the App. You may only place an Order if you are at least 18 years old. By placing an Order you warrant that you are at least 18 years old and that you are capable of entering into binding contracts.
3.2 How we will accept your order. Our acceptance of your Order will take place when we confirm your order on screen after you pay for your Order, at which point a contract will come into existence between you and us.
3.3 If we cannot accept your order. If we are unable to accept your order, we will inform you of this and will not charge you for the Product. This might be because the Product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the Product or because we are unable to meet a delivery deadline you have requested.
3.4 Your order number. We will assign an order number to your Order and tell you what it is when we accept your Order. It will help us if you can tell us the order number whenever you contact us about your Order.
4. OUR PRODUCTS
4.1 Product Availability. All of our Products are subject to availability. We will endeavour, without obligation, to offer an alternative for any out of stock Product that you Order.
4.2 Products may vary slightly from their pictures. The images of the Products on our website are for illustrative purposes only. Although we try hard to ensure consistency, due to the nature of the Products, your Product may vary slightly from those images.
4.3 Product packaging may vary. The packaging of the Product may vary from that shown on images on our Website.
4.4 Allergies. All of our Products are prepared to order in a busy kitchen environment that contains nuts, gluten, shellfish, and dairy. We always use best practices when preparing our meals. However, inadvertent cross-contamination may occur. We cannot guarantee the complete absence of allergens. Therefore, although we endeavour to provide accurate information about any allergens that our Products may contain, there is always a risk of cross-contamination between ingredients and so we cannot guarantee that a particular Product will not contain a particular allergen. For this reason, if you have any allergies, we recommend that you do not use the Service.
4.5 Food safety. We take the utmost care in the preparation of our Products. However, some meat or fish used in our Products may contain bones and some olives used in our Products may contain stones.
4.6 Nutritional information. Any nutritional information provided by us is for guidance only and we cannot guarantee its accuracy.
4.7 Alcohol. You must be over the age of 18 to purchase alcohol from us. We operate a “Challenge 25” policy. This means that if one of our delivery drivers believes you appear under 25 years of age, you will be required to produce an accepted form of photographic identification before we hand over any alcohol. Our delivery drivers reserve the right to refuse delivery should they believe you are under age, intoxicated or physically/verbally abusive. If a delivery driver believes you are purchasing alcohol for a minor delivery will be refused. Alcohol will only be delivered to the address you provide when placing an order. We reserve the right to refuse the sale of alcohol at any time.
5. YOUR RIGHTS TO MAKE CHANGES
5.1 How to request a change. If you wish to make a change to the Product you have ordered before it is delivered please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the Product, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change.
5.2 No obligation. We have no obligation to make any requested changes to any Products or Orders.
6. PROVIDING THE PRODUCTS
6.1 Delivery costs. The costs of delivery will be as displayed to you on our Website.
6.2 When we will provide the products. We will send you an estimated delivery time when we accept your Order. It is your responsibility to ensure that there is someone available at the delivery address at the estimate delivery time to take delivery of the Products.
6.3 We are not responsible for delays outside our control. If our supply of the Products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if we tell you there is a risk of a delay of more than one hour you may contact us to end the contract and receive a refund for any Products you have paid for but not received.
6.4 If you are not at home when the Product is delivered. If no one is available at your address to take delivery we will leave you a note informing you that we have been unable to deliver the Product and you may still be charged the full price of the undelivered Products. Due to the perishable nature of the Products we do not guarantee that we will be able to re-arrange delivery of any undelivered Products and you may need to place a new Order.
6.5 We only deliver to certain areas of the UK. We only deliver to certain areas of the UK. Please check our Website to see where we deliver to. Unfortunately, we do not accept orders from or deliver to addresses outside the UK.
6.6 Deliveries to apartment blocks. For the safety of our drivers, we will only deliver to the main door or reception when delivering to apartment blocks, flats or hotels.
7.1 Rights to cancel. You may cancel your Order at any time prior to delivery by calling us on 02039 033012.
7.2 Consequences of cancellation. If you cancel your Order before we have started to prepare the Products ordered we may, at our sole discretion, give you a full or partial refund of the purchase price of the Products. If, at the time of cancellation, we have started to prepare the Products ordered, you will be charged in full for the Products ordered and no refund will be due to you.
8. OUR RIGHTS TO END THE CONTRACT
8.1 We may end the contract if you break it. We may end the contract for a Product at any time by writing to you if:
8.1.1 you do not make any payment to us when it is due;
you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the Products, for example, a valid delivery address; or
8.1.3 you do not, within a reasonable time, allow us to deliver the Products to you or collect them from us.
8.2 You must compensate us if you break the contract. If we end the contract in the situations set out in clause 8.1 above you will not be due any refund for the Products.
9. IF THERE IS A PROBLEM WITH THE PRODUCT
9.1 How to tell us about problems. If you have any questions or complaints about the Products, please contact us. You can telephone our customer service team on 02039 033012, email us at firstname.lastname@example.org or write to us at Customer Service at GODO, Edesia Limited, 206 Barnardo Street, E1 OLL, London, UK.
9.2 Summary of your legal rights. We are under a legal duty to supply Products that are in conformity with this contract. Nothing in these Terms will affect your legal rights.
9.3 Your obligation to return rejected products. If you wish to exercise your legal rights to reject Products you must either return them in person to where you bought them, post them back to us or (if they are not suitable for posting) allow us to collect them from you. We will pay the costs of postage or collection. Please call customer services on 02039 033012 or email us at email@example.com to arrange return.
10. PRICE AND PAYMENT
10. Where to find the price for the product. The price of the Product (which includes VAT) will be the price indicated on the Website or App when you placed your Order. We take reasonable care to ensure that the price of the Product advised to you is correct. However please see clause 10.3 for what happens if we discover an error in the price of the Product you order.
10.2 We will pass on changes in the rate of VAT. If the rate of VAT changes between your order date and the date we supply the product, we will adjust the rate of VAT that you pay, unless you have already paid for the product in full before the change in the rate of VAT takes effect.
10.3 What happens if we got the price wrong. It is always possible that, despite our best efforts, some of the Products we sell may be incorrectly priced. We will normally check prices before accepting your Order so that, where the Product's correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the Product's correct price at your order date is higher than the price stated, we will contact you for your instructions before we accept your Order.
10.4 When you must pay and how you must pay. We only accept the credit and debit cards accepted by our selected payment gateways of Stripe and PayPal. You must pay for the Products before we dispatch them. We will not charge your credit or debit card until we dispatch the Products to you.
11. OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU
11.1 We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.
11.2 We are not liable for business losses. We only supply the products for domestic and private use. If you use the Products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
11.3 Exclusion of warranties. Except as set out in these Terms, all warranties, conditions and other terms implied by statute or common law are, to the fullest extent permitted by law, excluded from the contract between us and you.
12. CUSTOMER ACCOUNTS AND PERSONAL INFORMATION
12.1 Opening a customer account. You will be asked, when you place your Order, if you wish to open a customer account. If you open a Customer Account you will be issued with a username and password as part of the registration process. You must use all reasonable steps to keep your username and password confidential, and must inform us if you suspect or discover that your username or password have become known to someone else.
13. USE OF THE SERVICE
13.1 Availability of service. We make no guarantee that the Service will be available 24 hours a day seven days a week, or that you will have uninterrupted access to the Service.
13.2 Security of internet transmissions. You acknowledge and agree that internet transmissions are never completely private or secure and that any message or information sent using the Service, Website or App may be read or intercepted by others. We make no guarantee that that the Service, Website or App will be secure or free from bugs or viruses.
13.3 Content and trade marks. All content and trade mark displayed on our Website and App are owned by us and we do not grants you any rights in respect of any of them.
13.4 Restrictions. You must not use the Service in any unlawful or fraudulent way or for any unlawful or fraudulent purpose.
14. OTHER IMPORTANT TERMS
14.1 We may transfer this agreement to someone else. We may transfer our rights and obligations under these Terms to another organisation.
14.2 You need our consent to transfer your rights to someone else (except that you can always transfer our guarantee). You may only transfer your rights or your obligations under these Terms to another person if we agree to this in writing.
14.3 Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its Terms. Neither of us will need to get the agreement of any other person in order to end the contract or make any changes to these Terms.
14.4 Variation of terms. We may vary this Terms from time to time. We recommend that you check these Terms regularly.
14.5 If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
14.6 Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these Terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the Products, we can still require you to make the payment at a later date.
14.7 Which laws apply to this contract and where you may bring legal proceedings. These Terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.